Are you a parent worried about academics during COVID-19? Boys & Girls Clubs of Western Pennsylvania has teamed up with The Pittsburgh Learning Collaborative, A+ Schools and other partnering organizations to provide a family support hotline to help parents navigate these unprecedented times. 

BGCWPA is proud to join our fellow partner organizations to streamline the process of academic questions and to provide accurate information to concerned parents. 2-3 representatives are assigned at a time to answer phone calls and voicemails with a response provided within 48 hours. The representatives are equipped with updated information from local school board meetings, state mandates and other resources on topics such as grading policies, technology issues and more. 

This hotline has proved effective and efficient for our BGCWPA families and beyond. As Kara Petrosky, Director of Teen & Support Services, explains “Over 70 families have utilized the hotline to seek information and resources in regards to school plans, remote learning centers/child-care, access to school supplies, as well as academic and technology support. As plans and programs continue to pivot with the ongoing public health crisis, the need for reliable information and resources is at the forefront for our families. We are able to provide this service to our families through the Family Support Hotline, which is open 24/7.  In addition, BGCWPA is offering in-person support services to families by scheduling an appointment through the hotline.”

This 24/7 hotline will be available until September 30th and is a collaborative effort among A+ Schools, Alliance for Refugee Youth Support and Education (ARYSE), Circles of Greater Pittsburgh, University of Pittsburgh Center for Urban Education (CUE), Latino Community Center, Lawrenceville United and Boys & Girls Clubs of Western Pennsylvania.

The number for Spanish speakers is 412-335-7446. For English and all other languages, the number is 412-256-8536.

Callers who do not speak Spanish or English can leave a message in their preferred language. Representatives from ARYSE, which has a partnership with Global Wordsmiths, can respond to calls in 10 different languages.

As #BGCWPA works to do whatever it takes for the over 12,000 members we serve annually, we are thrilled to provide this service to our families, communities and youth. The safety and support of our members will always be our number one priority,  and offering the Family Hotline is just another resource to activate and advance the potential in every child by doing whatever it takes to ensure they have a GREAT FUTURE

This project is currently seeking additional funding for the duration of the school year. Please check back for updates. .